Refunds & Return Policy – Australian Classics
Our Commitment to You
At AussieCLSx, customer satisfaction is at the core of everything we do. We understand the importance of receiving the right parts when working on restoration projects, which is why our classic car parts returns Australia policy is designed to be clear, fair, and hassle-free. If you’re not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be returned within 14 days of delivery.
- Products must be unused, unmodified, and in original packaging.
- A valid proof of purchase (invoice or order confirmation) is required.
- Return approval must be obtained prior to shipping items back.
Our goal is to ensure a smooth process for all classic car parts returns Australia, especially for customers handling rare and restoration-grade components.
Non-Returnable Items
For safety, authenticity, and quality reasons, the following items cannot be returned:
- Electrical or electronic components once installed.
- Items damaged by improper installation or misuse.
- Custom-ordered or special-order parts unless faulty.
How to Start a Return
To initiate a return, simply follow these steps:
- Email our support team with your order number and reason for return.
- Once your request is reviewed and approved, you will receive:
- Return shipping instructions
- The correct return address
- Package the item securely in its original packaging.
- After inspection, your refund or exchange will be processed within 7–10 business days.
We aim to make every stage of classic car parts returns in Australia as smooth and transparent as possible.
Return Shipping Costs
- Customers are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item, defective item).
- Shipping fees are non-refundable.
- Damages due to improper return packaging may affect refund eligibility.
Refund Processing
Once the returned item is inspected and approved, refunds are issued to the original payment method.
Please allow your financial institution time to complete the refund process.
Order Cancellations
Orders can be cancelled before dispatch.
Once shipped, the order falls under our standard return policy.
Contact Us
If you have any questions or need clarification about our Refund & Return Policy, you can reach us at:
Email: support@aussieclsx.com
Location: Australia
We’re here to help ensure your restoration project stays on track.